Return and Refund Policy

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Last updated: September 24, 2023

Thank you for shopping at Lucid Gaming PC's/ Lucid Made.

If, for any reason, You are not completely satisfied with a purchase We invite

You to review our policy on refunds and returns.

Please contact us with any questions or concerns.

For shipping damage claims, please take photos of the damaged shipping box, and items, and contact us with those photos within 24 hours of receiving the shipment.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

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Interpretation

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The words of which the initial letter is capitalized have meanings defined

under the following conditions. The following definitions shall have the same

meaning regardless of whether they appear in singular or in plural.

Definitions

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For the purposes of this Return and Refund Policy:

* Company (referred to as either "the Company", "We", "Us" or "Our" in this

Agreement) refers to Precision Group LLC, P.O. Box 6862 Spring Hill FL 34611.

* Goods refer to the items offered for sale on the Service.

* Orders mean a request by You to purchase Goods from Us.

* Service refers to the Website.

* Website refers to Lucid Gaming PC's, accessible from

<https://www.lucidgamingpcs.com/>

* You means the individual accessing or using the Service, or the company,

or other legal entity on behalf of which such individual is accessing or

using the Service, as applicable.

Your Order Cancellation Rights

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You are entitled to cancel Your Order within 2 days without giving any reason

for doing so.

The deadline for cancelling an Order is 2 days from the date on which the order was placed.

In order to exercise Your right of cancellation, You must inform Us of your

decision by means of a clear statement. You can inform us of your decision by:

* By email: lucidpcinfo@gmail.com

We will reimburse You no later than 14 days from the day on which We receive

the return request. We will use the same means of payment as You used for the

Order, and You will incur a 25% restocking fees for such reimbursement. ALL PC'S ARE BUILT TO ORDER, THUS THE 25% RE-STOCKING FEE IS NON-NEGOTIABLE.

Conditions for Returns

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In order for the Goods to be eligible for a return, please make sure that:

* The Goods were purchased in the last 7 days

* The Goods are in the original packaging

* The Goods were not used or damaged

The following Goods cannot be returned:

* The supply of Goods made to Your specifications or clearly personalized.

* The supply of Goods which according to their nature are not suitable to be

returned, deteriorate rapidly or where the date of expiry is over.

* The supply of Goods which are not suitable for return due to health

protection or hygiene reasons and were unsealed after delivery.

* The supply of Goods which are, after delivery, according to their nature,

inseparably mixed with other items.

Emblems

Models

Any item that is customized

We reserve the right to refuse returns of any merchandise that does not meet

the above return conditions in our sole discretion.

Returning Goods

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You are responsible for the cost and risk of returning the Goods to Us. You will need to contact us to receive a return authorization and return to address.

You must first contact us and receive an RMA number, any goods/items that are sent without an RMA number will NOT be refunded.

We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable

to issue a refund without actual receipt of the Goods or proof of received

return delivery.

Gifts

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If the Goods were marked as a gift when purchased and then shipped directly to

you, You'll receive a gift credit for the value of your return. Once the

returned product is received, a gift code valued at the items value minus the restocking fee will be e-mailed to You, using the email that placed the order.